Mastering Emotional Intelligence

কোর্স ইন্সট্রাক্টর

Indranil Indu

MDS (NSU) PGDCA, BBS CPT Professional trainer and Consultant : UNICEF, British Council , DAI Global LLC, Save the Children.

Modules	Takeaways	Key Exercises
Module 1: Defining and understanding Emotional Intelligence (EQ)	• IQ vs EQ and what is EQ • Identify self-level of EQ • Useful and harmful emotions	• Balloon-pin Game & exercise in large- group • Pair-group • Individual activities and presentation
Module 2: Five Core Skills of EQ	• Self-awareness • Self-control • Motivation • Empathy • Social/Interpersonal skills	• Individual problem solving • Large group game and discussions • Small group discussion • Question-answer
Module 3: Understanding Empathy	• Sympathy and empathy • Why empathy? • Barriers to empathy • Importance of empathy to build effective relations	• Shoe-game in large-group • Sharing individual experience • Learning debriefing • Question-answer
Module 4: Building effective relationship	• How to interact verbally with EQ • How to interact non-verbally with EQ • Do’s and Don’ts of interpersonal relationship	• You are right & I am right game • Mirror game • Large and small group discussion • Question-answer
Module 5: Controlling techniques of emotions and stress in the workplace	• Reasons of workplace stress • Practice of controlling techniques • Do’s and Don’ts in the workplace	• Role-play • Individual experience sharing • Brain storming • Group activities and presentation